Privacy Policy

Last updated: October 2025

Welcome to Locksmith Reading Berkshire (“we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect information when you visit our website locksmithreadingberkshire.co.uk (the “Website”) or submit an enquiry about locksmith services in Reading or surrounding Berkshire areas.

1. Who We Are

Locksmith Reading Berkshire operates as a local online platform that connects users with professional locksmith service providers in and around Reading, Berkshire, UK.

We act as a marketing and enquiry management service for independent locksmith professionals who deliver locksmith services to customers. When you contact us, your enquiry may be securely shared with a verified local locksmith to respond to your request efficiently.

We ensure that all third-party locksmiths or partners comply with UK data protection laws and handle your information responsibly.

2. Information We Collect

When you visit our Website or make an enquiry, we may collect the following types of personal data:

  • Personal identification information: name, phone number, and email address.
  • Location details: your town or postcode (if provided) to match you with a nearby locksmith.
  • Service enquiry details: the type of locksmith service you require (e.g., emergency lockout, lock replacement, or key cutting).
  • Technical information: such as IP address, browser type, and device information collected via cookies or analytics tools.

3. How We Use Your Information

We may use your personal data for the following purposes:

  • To respond to your enquiry about locksmith services.
  • To connect you with an appropriate local locksmith who can assist you.
  • To improve our Website’s functionality, performance, and user experience.
  • To communicate updates, quotes, or service-related information.
  • To comply with applicable UK laws and regulations.

Your information will only be shared with verified third-party locksmith professionals when necessary to fulfil your request.

4. Lawful Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Consent: when you provide information via our contact or enquiry form.
  • Contractual necessity: to fulfil a service request or quotation.
  • Legitimate interests: to operate and improve our Website, marketing, and customer support activities.

5. Data Sharing

We may share your data in limited circumstances:

  • With local locksmith partners to handle your service enquiry.
  • With trusted third-party service providers who help us operate our Website (e.g., hosting, analytics, or security tools).
  • When required by law or to protect our legal rights.

All third parties are required to respect the confidentiality and security of your data.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described above or as required by UK law. Typically, enquiry information is retained for up to 12 months, after which it may be securely deleted or anonymised.

7. Cookies and Analytics

Our Website uses cookies and analytics tools to enhance your browsing experience and understand how visitors use our site.

Cookies help us:

  • Monitor website traffic and performance.
  • Improve usability and SEO performance.
  • Remember user preferences.

You can manage or disable cookies through your browser settings at any time.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • The right to access – You can request a copy of your personal data.
  • The right to rectification – You can request correction of inaccurate data.
  • The right to erasure – You can request deletion of your data (subject to legal obligations).
  • The right to restrict processing – You can ask us to limit data processing.
  • The right to data portability – You can request your data in a portable format.
  • The right to object – You can object to certain types of processing.

To exercise any of these rights, please contact us using the details below.

9. Data Security

We take appropriate security measures to prevent unauthorised access, alteration, disclosure, or destruction of your personal data.

All personal information submitted via the Website is transmitted securely, and we ensure our service providers maintain suitable technical and organisational safeguards.

Our Website may contain links to third-party websites. Please note that we are not responsible for the content or privacy practices of other websites. Always review their privacy policies before submitting any personal data.

11. Children’s Privacy

This Website is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we learn that we have inadvertently collected such information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Any updates will be published on this page with an updated revision date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Locksmith Reading Berkshire
📍 Reading, Berkshire, United Kingdom
📧 info@locksmithreadingberkshire.co.uk
📞 0118 XXX XXXX

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